A phishing attack is an online fraud technique which involves sending official-looking
email messages with return addresses, links and branding that all appear to come
from legitimate banks, retailers, credit card companies, etc. Such emails typically
contain a hyperlink to a spoof website and mislead account holders to enter customer
names and security details on the pretence that security details must be updated
or changed. Once you give them your information it can be used on legitimate sites
to take your money.
Below are some guidelines to help protect against phishing attacks and other email
- Don’t click on suspicious links or attachments in emails;
- Be suspicious of emails asking for your confidential information. Don’t provide
any login details or personal information in response to an email;
- Always access online transaction website by typing the website name (e.g. www.ifan.co.in)
into a new browser window and clicking on Online Banking.
The Anti-Phishing Working Group provides
statistics on phishing attacks and advice for individuals and companies.
To report phishing attacks please email our Security Team .
1. Security Alerts
Take care of your personal information
- Your PAN number, folio number, user-ids, PIN (password) and memorable date are the
keys to your account. It is your responsibility to protect them;
- Never write them down, give them to anyone else or include them in an e-mail;
- Destroy documents containing personal information securely or store them in a secure
- Be very cautious in posting personal details to social networking sites on the internet,
as criminals can use this information to commit fraud;
- Your passwords should be alpha-numeric, at least 7-8 characters in length, difficult
to guess & should be changed periodically.
Take care of your computer
- Update your computer by installing the latest software and patches, to prevent hackers
or viruses exploiting any known weaknesses in your computer;
- Install and regularly update virus protection, to protect against viruses corrupting
your computer and to prevent hackers installing Trojan viruses on your computer;
- Install and update anti-spyware tools and personal firewalls;
- Use only programmes from a known, trusted supplier.
Beware of Spam Emails
- Use a spam filter to avoid even seeing these messages;
- Never respond to a spam message, your email address is then recorded as live and
the spam will increase;
- Should you read a spam message remember: if it sounds too good to be true, it probably
is too good to be true.
3. How IFAN Finserv Pvt. Ltd. Helps to Protect You Online
- IFAN Finserv Pvt. Ltd. Ltd. takes the security of your information very seriously.
We use proven technology and implement information security policies and physical
security measures to ensure high level of protection for your information;
- Our website uses 128-bit SSL (Secure Sockets Layer) encryption where required to
ensure that others cannot read sensitive or confidential information travelling
over the internet between your computer and our website;
- We will communicate to you when we become aware of new threats to online transactions
by updating this security page, the security tips page and occasionally on statements.
4. Obligations for the customer regarding security
- The customer’s responsibility for the correct use of e-financial services, and in
particular for the customer taking all reasonable precautions to ensure that his
means of access to e-financial services is secure;
- The customer’s obligation to use his means of access for e-financial services in
accordance with the conditions for issuing and using e-financial services, which
are laid down in the financial services agreement;
- The customer’s undertaking to comply with the cautionary advice when provided, for
example through security announcements on IFAN websites;
- The customer’s responsibility to keep identifiers (e.g. passwords and usernames)
confidential at all times and not to communicate them to third parties (including,
without limitation, his spouse, a family member and/or a friend);
- The customer’s obligations to notify IFAN as soon as he becomes aware of:
- The loss, theft or misuse of his means of access to e-financial services;
- Any technical incident or other fault linked to the use of his means of access
to e-financial services or which might jeopardize the security of these services.
- The customer’s obligation to review his transaction history and to notify IFAN as
soon as he becomes aware of:
- Any transaction carried out without his agreement that has appeared on his bank
statement or his statements of account;
- Any error or irregularity found on bank statements or statements of account.
- The customer’s acceptance that the means of access remain the exclusive property
of IFAN and that he is obliged to return these to IFAN on demand.
5. Contact Us
If you have any concerns about the security of your information, please contact
us on 1800 22 6784 or email our security team.